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Sunday, February 05, 2012

We researched the three industry leaders providing full-featured customer and employee feedback management systems available in the market. Knowledge Wave was clearly “best of breed” and as a result we were able to make everyone happy: we stayed well within budget while seeing our employees become more customer focused.

David Cushman
DIRECTOR OF COMMERCIAL APPLICATIONS
DIGIMARC CORPORATION

Customer Experience Management

Knowledge Wave's best of breed customer experience management solutions help top growth companies to increase responsiveness to the business issues and opportunities that determine customer experience, advocacy, employee engagement, and profitable growth.

Our solutions integrate with your ERP and CRM systems fusing customer, employee, and partner satisfaction data with business operational data creating a truly holistic view of your business. Using our real-time analytics & alerting, you will effectively turn data into insight into growth.

Technology Services

Technology and process only succeed if the right people are on board. Knowledge Wave Professional Services provides the talent and knowledge you require in order to leverage your investment in technology to its fullest.

Since 1999 KWI has provided analysis, project management, design, custom application development, hosting and managed services, and on site staffing for our clients. From high-growth start-ups to Fortune 100, we can help you quickly deploy the people, process, and technology you need to turn your IT into a competitive advantage.

Customer Relationship Management

Knowledge Wave's Certified Dynamics CRM professionals will show you how to increase sales, deliver better customer service, improve operational efficiency, transform every touch point into a sales opportunity, and realize the full value of your greatest asset: Your customers.

We provide full design, customization, deployment, hosting, and integration services for Microsoft Dynamics CRM 4.0. Used by leading companies worldwide, business solutions from Microsoft Dynamics CRM and Knowledge Wave help you build customer loyalty and drive repeat business.