Provides flexible analytics, and reporting solutions to measure, quantify, monitor and report key performance indicators throughout your organization — all in real-time. Allowing you to respond to critical issues while they still matter.
Trebax Service Analytics tracks and analyzes data from your call center and empowers managers to maximize the performance of their call center resources and quickly react to critical issues, while providing the highest quality customer experience.
Trebax Marketing and Sales Analytics identifies new opportunities, focuses direct marketing efforts and isolates product and service sales performance as it relates to customer advocacy.
Trebax Custom Metrics allow you to define custom business performance indicators that are key to meeting your goals and objectives.
Trebax Excel Analysis Module integrates with all metrics and data stored in the Trebax Enterprise Intelligence Manager, allowing users to quickly create their own pivot tables, slice and dice data returned, create powerful charts, and quickly summarize data or drill-down to areas of concern for further analysis and segmentation. The Trebax Excel Analysis Module offers a low-cost, low-volume reporting option for small organizations utilizing software most users already have installed on their desktop computer.
Trebax Reporting Portal provides online access to critical information available from anywhere you can connect to the Internet. Powerful features allow your staff to build reports, and subscribe to receive report created by others. Schedules reports refresh content and are delivered automatically when and where your staff needs it. Trebax Reporting Portal Reports can be exported to Microsoft Excel, Adobe PDF, Microsoft Word, Microsoft PowerPoint or HTML format providing great flexibility in further analysis or inclusion in presentations.
One of most important features of the Trebax Reporting Portal lets allows employees to create custom alerts; automatically triggered events and notifications based on data values in standard reports. Alerts provide critical information to employees in the event of significant changes to a data item, issues requiring immediate response, such as a dissatisfied customer, and any other variance imaginable with the data Trebax Enterprise Intelligence Manager stores.
Trebax Data Mining — Traditionally, data mining can predict future results based on input, or attempt to find relationships among data or cluster data in previously unrecognized yet similar groups. Trebax Data Mining tools are different from traditional data mining applications in significant ways. First, they support the entire development lifecycle of data in the organization, which Knowledge Wave refers to as Integrate, Analyze, and Report. This ability frees the data mining results from the hands of a select few analysts and opens those results up to the entire organization. Second, the Trebax Data Mining model provides seven algorithms to mine data with:
 | Decision Trees algorithm — calculates the odds of an outcome based on values in a training set. |
| Association Rules algorithm — helps identify relationships between various elements. For example, it is used in cross-selling solutions because it notes relationships between items and can be used to predict what else someone buying a product will also be interested in purchasing. |
| Naive Bayes algorithm — is used to clearly show the differences in a particular variable for various data elements. This model excels at showing the differences between certain groups such as customers who churn and those who don't. |
| Sequence Clustering algorithm — is used to group or cluster data based on a sequence of previous events. Note that the predictive capability of the Sequence Clustering algorithm is something that many other data mining vendors cannot deliver. |
| Time Series algorithm — is used to analyze and forecast time-based data, such as customer sales. |
| Neural Nets — are the core of artificial intelligence. They seek to uncover relationships in data that other algorithms miss. |
| Text Mining algorithm — analyzes unstructured text data, such as open-ended survey feedback responses gathered from your customers, employees or vendors. |
