Knowledge Wave :: USA :: Enterprise Employee Loyalty Solutions

Enterprise Feedback & Relationship Management Solutions

How does your employee's advocacy drive your company's performance?

Greater employee loyalty throughout your company leads to a better customer experience — and with it, increased revenue and profits. Loyal employees understand corporate strategy, are satisfied with their compensation level and benefits package, have a higher attendance rate, are more productive and are truly committed to the company goals and objectives. They are also more adept at solving customer problems and identifying opportunities to reach beyond their job responsibilities to bring greater value to your customers. This drives positive customer experience that, in turn, drives profitable growth for your company.

How employee contributions impact customer experiences is key to running businesses today. Knowledge Wave provides a suite of employee feedback solutions - EmployeeWave - allowing your employees to anonymously express their opinions. With EmployeeWave you can find out what employees really think of working at your company, their level of accountability and ability to serve the customer,and their satisfaction with their peers, immediate manager, direct reports and your overall corporate organization structure.

EmployeeWave Solutions

Employee360	360 degree employee feedback compiles opinions from an employee’s supervisor, peers, reporting staff members, co-workers and customers into one, easy to understand report to improve workforce performance. more
Employee Advocacy Blueprint	Assess all aspects of the relationship between your organization and your workforce, including communications, vision, compensation, benefits, HR policies, norms (culture), and identify employee advocates. more
Employee-Customer Gap Analysis	Provides a distinctive look into the gap between what your customers expect and what your employees think your customers expect. Aligning employee skills, incentives, and perceptions with customer requirements is a complicated but vital task for today’s customer service manager. This quarterly measure will track how narrow the gap between your employees and customers is … and where it needs to be closed first. KWI’s pinpoint reporting will provide you with high-ROI actions you can implement with confidence. more

EmployeeWave Solution Benefits

Positively Impacting Your Employees
Gathering and analyzing employee feedback on a regular basis is critical to improving employee performance, customer satisfaction - and drive profitable growth. EmployeeWave provides the following value to your organization:

	Integrate responses with your Employee Relationship Management (ERM) system
	Link results with Knowledge Wave's Customer Advocacy Index and gain a complete picture of corporate performance and gain knowledge necessary to focus on the area of highest financial impact
	Utilize EmployeeWave's unique complex branching and sub-survey functionality to customize questions via department, skill-level or organizational structure
	Reports can be viewed by or sent to everyone with restricted access specific to the individual
	Best practices methodology, action planning and strategic consulting
	Real-time reporting of employee feedback accessible online through graphical, customizable charts and cross-tabs that highlight key insights into employee loyalty
	Provide secure online data transfer with our 128-bit SSL encryption option
	Obtain feedback from employees in their preferred language
	Data privacy law compliance
	Dynamically segment results by company, business unit, department, or specific demographic segments
	Support for anonymous responses to maximize valid employee feedback
	Measure custom Key performance indicators (KPIs) and integrate metrics with your internal data warehouse/business intelligence system
	Perform gap analysis with trending and scenario modeling

Knowledge Wave's Enerprise EmployeeWave is a powerful solution. It delivers real-time, specific information you need to respond to employees, mobilize your organization to higher performance, and ensure your company is as good as you want it to be.