Tuesday, September 07, 2010

Microsoft Dynamics CRM 4.0

Knowledge Wave is Your Full-Service Microsoft Dynamics CRM Partner

Microsoft Dynamics CRM gives your company a 360-degree view of your customers across marketing, sales, and customer service. Built on a highly flexible platform, Microsoft Dynamics CRM is designed to adapt to your business and scale right along with your growth. Knowledge Wave certified Microsoft Dynamics CRM professionals will help you define, design, customize and implement your Microsoft Dynamics CRM solution while targeting a rapid return on investment (ROI), reducing your total cost of ownership (TCO).

With Microsoft Dynamics CRM and Knowledge Wave CRM professionals, you will:

Achieve a complete customer view that is consistent across the enterprise with Microsoft Dynamics CRM
Give your employees a 360-degree view of customers
Achieve high user acceptance and productivity
Enable application flexibility
Accelerate project delivery and ROI
Provide availability, performance, scalability

Microsoft Dynamics CRM Conceptual Overview

Solutions

Customer Relationship Management

SharePoint Portals and Collaboration

Learn more about Microsoft Dynamics CRM

SALES: Close Deals Fast

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

Download Microsoft CRM for Sales

CUSTOMER SERVICE: Deliver Responsive Service

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.

Download Microsoft CRM for Customer Service

MARKETING: Generate Demand

Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

Download Microsoft CRM for Marketing