Knowledge Wave Helping You Grow Your Business
 
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The Managed Service Market Continues To Percolate.

Managed services vendors promise mitigation of economic and technology risk to business customers, and IT professionals are buying those services.

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Henry Dewing
FORRESTER RESEARCH
July 14, 2009

 

Grow Your Business with Knowledge Wave

How our clients prosper in today's economy

Even if the worst may be behind us, the current economic climate is forcing executives in just about every organization to take a hard look at spending, strategy, and how to weather the storm. This leaves decision makers in a tough spot. On one hand, they are pushed to identify spending areas and immediately cut costs that are not deemed mission-critical. On the other hand, cutting back in certain areas may jeopardize the company’s readiness to thrive when the market improves. The third option, doing nothing in the face of this economic downturn, will guarantee failure.
While many businesses will founder, others will take advantage of the current environment to grow stronger and distance themselves from their competitors. Are you positioning your company to significantly outperform the market as the economy improves?
At Knowledge Wave we see a commonality among executives intent on achieving rapid, sustainable growth. Our clients are reducing the cost of IT services by simplifying their IT environments.  This eases the management burden while boosting productivity. Through Knowledge Wave strategic and consulting engagements, our clients are successfully:
  • Increasing targeted marketing to key prospects without adding staff; effectively growing their sales with Microsoft Dynamics CRM.
  • Driving efficiency through automation of complex workflow processes and streamlining business operations and team collaboration using Microsoft Office SharePoint 2010.
  • Increasing Customer Loyalty and retaining existing clients by measuring customer satisfaction daily – and taking action on those results with ServiceWave, our customer feedback and experience management solution.
  • Reducing overhead, keeping up with technology, and outsourcing IT Projects while gaining access to the best talent available via KWI Professional Services.
  • Cutting IT Costs through virtualization and our fully managed and hosted software as a service (SaaS) model.
You can – and should strive to – grow your business and prosper by following one or more of these paths. To learn more, view the links below or call us today at 1.800.329.9159.

 

Do More with Less

Invest in technologies that will increase productivity of your current staff through process workflow automation, information sharing, and collaboration:

Microsoft Dynamics CRM >

Microsoft Office Sharepoint Server >

Microsoft Exchange >

 
Inspire Customer Loyalty

Your bottom line is to keep customers happy and acquire new, happy customers. To do this, you must measure customer satisfaction in real-time and take action on key indicators.  Once you make customer loyalty a part of your day to day operations, customer loyalty will become a driver of both growth and profitability.

Voice of the Customer >

Customer Satisfaction (C-SAT) >

Enterprise Feedback Management >

 

 

Spend Less on IT

Look for every possible way to aggressively reduce the cost of IT services in support of the business. Some successful approaches Knowledge Wave can help you with include:

Strategic Assessment and Design >

Hosting and Managed Solutions >

Application Development >

Web Development >

Technical Staffing >

 
Knowledge Wave, Microsoft Gold Partner, Partner Since 1999
Knowledge Wave is a certified Microsoft Dynamics CRM Business Solutions Partner