Customer-Focused Quality Improvement and Quality Management

Knowledge Wave's Quality Improvement and Quality Management professionals work with you to refine processes in order to decrease variability and increase efficiency. As a result you will realize significant cost savings while, at the same time, dramatically improving customer satisfaction.

Knowledge Wave has synthesized a number of different quality philosophies into our core competency and will select the proper methodology for your business needs. Regardless of the details, the Six Sigma Project Methodology serves as a good, general framework:

• Define: Identify the problem and clearly articulate what the proper "future state" should be.
• Measure: Measure the root cause of the problem and quantify its impact.
• Analyze: Complete your understanding of the problem and prioritize high-impact solutions ... be sure to remember the 80-20 rule but also try to anticipate impacts beyond the current problem.
• Improve: Implement the prioritized solution and measure its impact.
• Control: Ensure the new people, processes, and / or technologies in place stay focused on the new state.

Knowledge Wave is unique in our emphasis on including customer feedback data throughout the process to ensure that the project selected has high impact on your most valuable customer. And that the solutions implemented help improve customer satisfaction and loyalty as much as operating efficiencies.

Contact us today at 1.800.329.9159 to learn more about our quality improvement and quality management services.