Maximize Team Performance
Streamline workflow, increase collaboration, and respond faster
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions.
In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.
Yet we still find companies with information cilos, inefficient team performance, lost time due to inefficient processes and communication, ineffective marketing programs, and slow response to customer requests.
And while there is no silver bullet to solve these issues, customer relationship management (CRM) solutions, collaboration and communication can provide the foundation for sustainable growth and enable organizations to survive and thrive even in these uncertain times.
For our customers, we have identified and implement Microsoft Dynamics CRM, Microsoft Office SharePoint Server, Microsoft Exchange Server and Communications Server to:
- Increase marketing effectiveness,
- Deliver enhanced value to customers in real-time,
- Improve team collaboration and performance,
- Increase information sharing,
- Streamline workflow processes, and
- Boost your revenue and increase sales.
CRM: The Enabling Technology
Today it’s not enough for companies to rely on brute strength to maximize the value of their customer relationships; rather, they need enabling technologies and tools. CRM is a technology that allows organizations to track and leverage every customer interaction to maximize revenue opportunities and improve customer loyalty.
FIVE KEY STRATEGIES WITH CRM But what exactly does CRM enable and what are the potential benefits? While there are surely many approaches being espoused in the market today, we believe there are five main strategies that companies can employ to survive and thrive during uncertain economic conditions:
- Focus on existing customers
- Maximize revenue opportunities
- Do more with less
- Reduce operational costs
- Optimize existing IT assets
SharePoint: Manage Your Information
How do you deliver productivity and efficiency? When your work involves managing information, you probably rely on a number of key enterprise solutions to enable productive and effective working practices. These enterprise solutions might include portal solutions, search tools, collaboration platforms, and business intelligence features.
Microsoft Office SharePoint is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information-sharing across boundaries for better business insight. SharePoint Server consolidates all these solutions into a single, scalable business platform.
There are five specific ways in which Microsoft Office SharePoint Products and Technologies can save you money. When you adopt SharePoint Products and Technologies in your organization, you can:
- Reduce IT costs and complexity, by consolidating multiple product investments into a single infrastructure, by reducing infrastructure and support costs, and by getting all your enterprise solutions under a single product license.
- Reduce development costs, by using comprehensive out-of-the-box components, by using built-in integration with the Microsoft Office 2007 suite, and by using the .NET Framework object models to reduce learning curves and development time.
- Simplify management and training, by providing a single, easy-to-use interface for end users and for IT administration and governance.
- Improve employee productivity, by implementing collaboration workspaces, self-service Web publishing, social computing features, and business process workflow and forms.
- Enhance the effectiveness of customer service and sales teams, by aggregating critical information from across the enterprise and by providing rapid, easy access to information.
Exchange: Email, Calendaring and Messaging
In a time when your organization requires its communication tools to be cost-effective and flexible, Microsoft Exchange Server 2010 enables you to achieve new levels of reliability and performance by delivering features that simplify your administration, help protect your communications, and delight your users by meeting their demands for greater business mobility. Microsoft Exchange, the cornerstone of Microsoft’s unified communications solution, has long been the choice of organizations like yours to enable rich and productive collaboration among its users.
The latest release of Exchange can help you achieve better business outcomes while controlling the costs of deployment, administration, and compliance. Exchange delivers the widest range of deployment options, integrated information leakage protection, and advanced compliance capabilities, that combine to form the best messaging and collaboration solution available.
At Knowledge Wave we have Microsoft Certified Exchange professionals ready to help you design, implement, and deploy Microsoft Exchange. We also have experience hosting Exchange for a global corporation we would love to share with you.
To learn more, view the links below or call us today at 1.800.329.9159.