Knowledge Wave and the Microsoft Solutions Framework (MSF)
The guidance you need to navigate your IT project
The core purpose of Knowledge Wave Professional Services is to help you be more successful and achieve your business objectives through the innovative use of technology. The methodology we employ is key in ensuring that we continually achieve this goal because it provides an adaptable framework for successfully delivering IT solutions faster, requiring fewer people and involving less risk, while enabling higher quality results.
By mapping our methodology to MSF, we ensure that our project teams are empowered to address the most common problems of technology projects in order to improve success rates, solution quality and business impact. Created to deal with the dynamic nature of technology projects and environments, MSF fosters the ability to adapt to continual change within the course of a project. The MSF provides guidance on a defined set of principles, models, disciplines, concepts and proven practices industry-proven to support technology project success.
The MSF Process Model
The MSF Process Model is based on phases and milestones which provide review and synchronization points for determining whether the objectives of each phase have been met. The MSF Process Model flexibly allows a Knowledge Wave project team to respond to your requests and to address changes in a solution midcourse, when necessary. It can also allow us to deliver key portions of the solution faster than would otherwise be possible by focusing on the highest priority features first and moving less critical ones to subsequent releases.
The MSF Team Model
The MSF Team Model defines the roles and responsibilities of a team of peers working on information technology projects in interdependent multidisciplinary roles.
The MSF Team Model is based on the premise that any technology project must achieve certain key quality goals in order to be considered successful. Reaching each goal requires the application of a different set of related skills and knowledge areas, each of which is embodied by team role:
- Delivery within project constraints
- Delivery to product specifications
- Release after addressing all issues
- Smooth deployment and ongoing management
- Enhanced user performance
- Satisfied customers
The MSF Team Model represents the compilation of industry best practices for empowered teamwork and technology projects that focus on achieving these goals. They are then applied within the MSF Process Model to outline activities and create specific deliverables to be produced by the team. These primary quality goals both define and drive the team. At the heart of the Team Model is the fact that technology projects must embrace the disparate and often juxtaposed quality perspectives of various stakeholders, including operations, the business and users. The MSF Team Model fosters this melding of diverse ideas, thus recognizing that technology projects are not exclusively an IT effort.
Ready to Solve Your Problems
Thanks to the framework established by MSF, Knowledge Wave project teams are prepared to support your needs, no matter the size of your organization or project. It is this commitment, along with our dedication to the three legs of our brand promise – we always deliver, we’re easy to work with and we bring the whole team – that ensures that our client satisfaction rates are consistently among the industry’s highest.