Trebax DataLink™
The goal of data integration is to identify, validate and consolidate strategic data about your customers into a central repository to be accessed for decision support. As the front-end to building a data warehouse, data integration impacts the quality and integrity of your information resources to provide more efficient, intelligent and cost-effective service.
The topic of data integration raises a vital and often overlooked element of the business intelligence equation - the quality of data. Whether it is current, accurate, accessible and integrated is of key importance in achieving a unified view of your call center. The purpose of Trebax DataLink™ is to create an "infostructure" that combines relevant customer experience data from all lines of business and operational systems, enriches it with external customer feedback data, then persists the data in a central repository—Trebax Enterprise Intelligence Manager™.
Our team of database professionals has experience implementing a multitude of data adapters for many types of organizations, including adapters for CTI, Call Center Accounting, ACD, CRM, ERP, HRM, Workforce Management, IVR and custom web service integration from legacy systems.
